RETURN AND REFUND POLICY
Buy Africa Made (BAM) is the number one e-commerce website focused on selling and showcasing African products globally. As a buyer, we recognise the trust and need to always get the best service and products, hence this policy.
SCOPE OF THE POLICY?
This Policy covers situations where:
1. The ordered item never arrives: If your order doesn't arrive within the time-frame outlined by the seller, you may be eligible for a full refund.
2. The item you receive is not as described: If the item significantly differs from the seller's description, photos, or listing details, you can request a full or partial refund.
3. Item is damaged or defaced: If the item is verified damaged upon arrival or pick up, the buyer is liable to a refund.
MATTERS NOT COVERED BY THIS POLICY?
1. Items damaged due to improper use or handling: This Policy does not cover damage caused by user/buyer's negligence or misuse.
2. Tags and Labels removed: Once all products labels and tags have been removed or the product appears to have been worn or used, it cannot be refunded. Ensure you inspect products properly before use.
3. Custom-made or personalized items: Due to their unique nature, custom-made or personalized items typically cannot be returned unless there is a clear error on the seller's part.
HOW TO FILE A REFUND CLAIM WITH BAM:
All claims for return or refund must be filed and submitted within 10-days of receiving the product /item. Claims not filed within this time will be subjected to further scrutiny and investigation and there is no guarantee of a refund afterwards.
To file a claim for return, please follow these steps:
1. Login and go to your "My Orders" section on BAM website.
2. Locate the order with the issue.
3. Click on the "Report a Problem" button.
4. Clearly describe the issue you have with the item/product, and provide any relevant evidence. This may include clear photos, screenshots, or video of the damaged product(s).
5. Submit your claim.
How to get a Refund
You have up to 10-days for eligible items to make a return request after your order has been delivered.
1. Place the item in its original packaging, including any accessories, tags, labels or freebies.
2. Drop off your item(s) at our partner logistic company that delivered the item(s) or schedule a pick-up with one of our agents
3. Once we receive your returned item, we will inspect it and process your refund within 10 business days via voucher or bank transfer depending on your preferred option.
NOTE:
Any return claim by a buyer with reference to product purchased shall be deemed waived by buyer unless submitted within the date specified for the submission of such claim. Any claim for refund must be brought not later than 10-days from the date of taking delivery of such item.
